If you are placing your first order with RHS, we request
that you fill out a brief information form that
is helpful to us in setting you up in our computer
system. (SEE FORMS ONLINE @ rhsparts.com)
First orders can be promptly processed utilizing
your credit card or PayPal™. No C.O.D.s. For
Open Accounts, see below.
An open account will be considered for those
customers who provide us with a properly filled
out Application for Credit and Bank Information
Release form. (SEE FORMS ONLINE @
rhsparts.com) We respond in writing to your
request for credit as soon as possible. All open
account invoices are due within 30 days of the
PART NUMBER LOOKUPS
Due to the nature of the industry and the unreliability
of factory records, all research results
should be verified whenever possible by the
customer. Freight charges for incorrect parts
are not refundable.
Prices quoted will be the lowest
possible price at time of order, consistent
with normal business practices. Published
prices are subject to change at any time
and actual price may be higher or lower
than the most recent published price.
Customers who use large quantities of
individual items should contact our sales
departments for special prices where available.
We will usually honor all prices quoted for a period
of 30 days, unless you are advised otherwise
by our sales personnel.
All products illustrated in our catalogs are
displayed as accurately as possible
at the time of publishing. Occasionally
manufacturers change products ,
specifications, or appearances of their
replacement parts and this is beyond our
control. All products listed in our catalogs
are not necessarily manufactured by or
obtained from the original equipment
manufacturer. Products listed may be
provided by alternative manufacturers and
are made to standards equal to or better than
the original parts provided by the named
manufacturer of the equipment.
In order to cover costs we have established a
minimum order of $10.00 net merchandise plus
DISCOUNT WITH $100.00 ORDERS
Order $100 or more in merchandise and
receive an additional 4% discount on your order.
Walk-in doors, glass reach-in doors, special
ordered and custom fabricated products are
excluded from this additional 4% discount.
Refrigeration Hardware Supply gladly
accepts orders for products not appearing in
our catalog, subject to the delivery schedule
of our supplier. Returns or cancellation of
special orders are subject to terms of the
vendor. Return freight is not warrantied.
Special orders and custom fabricated
products are subject to a minimum 100%
deposit before order will be entered. These items
must also be ordered in writing.
Orders are normally shipped United Parcel
Service (UPS): regular ground service, 3 day
select, second day air (blue label) or next
day air (red label) as requested. Oversized
or lengthy parts must be shipped by motor
freight. Heavy or bulky items will normally be
shipped common carrier truck line. RHS is
granted preferential tariff rates by selected motor
carriers that are passed on to our customers. We
will honor customer preferences where possible.
Please note FedEx and UPS shipping:
Items 48” to 89” in length – $12 extra charge
Items 90” to 107” in length – $90 extra charge
Items 108” and up – $200+ extra charge
(Items 108” and longer are shipped motor
When additional packaging is required, i.e.,
crating, wood stiffeners, special cartons or shipping
tubes, to safely ship merchandise, additional
charges will be added to shipping and handling.
These charges will only be for the additional
cost of packaging materials and will be kept to
It is our policy to ship all orders the same day
they are received if possible. We will normally
ship all items that are in stock. If we are out of
stock of any item, we will normally backorder
the item(s) and ship them as soon as they
arrive. If you require your order to be shipped
complete please inform the sales representative
who takes your order or mark your written order
If you feel you did not get all the merchandise
indicated on the packing list, you must report
it to us within 3 business days of receiving
the package. Always keep the original
shipping carton and packing material.
Shortages resulting from damaged packages
should be reported to RHS immediately.
Returned merchandise must be accompanied
by a returned merchandise authorization
number (RMA) in order to receive credit.
Custom-fabricated products are not
returnable. Please order carefully.
Obtain RMA numbers from the sales
department when contacting our office to
return material. Material returned without an
RMA is subject to loss or considerable delay.
DO NOT SEND returned material back
freight collect or C.O.D. IT WILL BE REFUSED.
An invoice copy or packing slip will greatly assist
our personnel to process your credit. Unwanted
materials should be returned within 30 days of
receipt. Returns may be subject to a 10% or
more restocking fee.
All hardware items are warranted for a period
of 90 days from date of sale. Where our
suppliers have offered a longer warranty period
this will be made available to our customers.
Some electrical and other products may have a
limited warranty or no warranty. Please inquire
about warranty on electrical parts at time of
Refrigeration Hardware Supply will repair, replace
or refund the purchase price, at it’s option,
for any of it’s products which prove to be defective
within the limits of this warranty.
This warranty does not include labor, travel
time or shipping costs necessary to replace or
repair the product.
This warranty shall not apply to any product
that has been subject to improper
installation, abuse, misuse or used for
purposes not intended.
In no event shall Refrigeration Hardware
Supply Corporation be liable for incidental or
TERMS AND CONDITIONS ARE SUBJECT TO
CHANGE WITHOUT NOTICE.
NOTICE: This catalog is Copyright 2018
Refrigeration Hardware Supply Corporation.
No part of this catalog may be
reproduced without the express
written permission of RHS.